Returns, Products Exchange and Rights of Returning Products
- I have ordered false size/Product/Model or I do not like the product what I have recieved. Can I exchange the Product?
- Because of our Sytem configurations, We can not exchange products. We request you to return recieved product(s) and order new one. We will send you your deposit back after arrival of your return shipment.
- What Should I do if I have recieved a defective Product?
If you have recieved a defective Product (or set of products), then inform us as soon as possible through Email/Telefone/Fax. You are not supposed to use this product (It is allowed that you may check the size and fittings only). Our team should be able to retify that told defect was not because of the usage of the product. After that you will get new Product or get your money returend according to your disposal.
Important: Customer is supposed to mension all defects in details, either it was small or big. If our Returns Experts found further defects than that, then it will be considered that it happened because the product was used by the customer.
REFUND OF SHIPMENT CHARGES (only by prepaid orders):
Order sent back inside Germany: If you send back the complete order we will refund the shipping costs (from us to you). We will also refund your return shipment charges (from you to us) if the price of the product(s) sent back is more than 40 Euros.
Order sent back from foreign countries (EU countries and Non-EU-countries): If you send back the complete order we will refund the shipping costs (from us to you). In any case the return shipment charges (from you to us) will have to be paid by the customer him/herself.
PLEASE NOTE (within Germany only): If you ordered on account/unpiad bill/paid on delivery, we won't refund any shipment charges!