Return, Exchange, Return/Revocation and QR Code

Here you can print your return label and read all the important steps to consider when returning a package.

If you do not have a printer and would like to create a QR code to obtain a DHL return label, you must first create the label via the following link and then take the QR code of the created return label to a DHL branch. There the label will be printed for you.

Return offers from German Wear

For returns from Germany:

When returning within Germany, you can use the return label included in the package (please note the terms in the right of withdrawal). If you no longer have the label ready, you can print it using the following link: Return service link from German Wear only for customers from Germany

For returns from abroad:

If you want to send a return from abroad, please do not send it directly to Germany, but use our service partners in your country. For returns from abroad, you can print using the following link: Return service link from German Wear only for customers from abroad
Please fill out the online form and print the return label. Your order ID is provided on the return form. Please also include the completed return form with the package.

Exchange (Item for item)

1. Can I exchange? (e.g. wrong size ordered, ordered model not liked)

   We offer this service only for merchandise value from 40€ and for orders placed directly with us from this shop (at www.germanwear.de). Please indicate this on the return slip. Alternatively, return the goods to us and we will refund your money. You can then simply reorder. For merchandise value under 40€, please return the goods to us and we will refund your money. You can then simply reorder.

2. I bought at OTTO or Amazon. Can I exchange goods for another size or color?

   For other marketplaces like Amazon and OTTO, we ask you to return your products and buy new ones. The marketplaces have changed their policies, which means we can no longer exchange items. Please purchase a new size or color directly in our shop or on the marketplace of your choice. In our shop we offer 5% discount on every new purchase. Check out our offers and deals at SALE & VOUCHERS.

3. What do I do if I received defective goods?

   Info about defective goods: If the goods you received are defective, please notify us immediately in writing by email or WhatsApp message after receipt. It is important that the goods have not been worn by you (except for a brief try-on) and that you list ALL defects in your written complaint. Then return the goods as you would for a return (see point below) and again indicate the description of the defect on the return slip. You will then automatically receive a credit and can place a new order in the shop.

   If you wish, we can also send you replacement goods, provided they are in stock. Please note, however, that we cannot accommodate model or size changes in this case. In this scenario, you will receive the same model and size as originally ordered.

   Important: It is essential that you list all defects. If we notice further defects upon return that you did not mention, we cannot provide a replacement, as it would then be assumed that the defects occurred with you. Therefore, please take the defect notification very seriously.

Revocation/Return (Goods for money)

1. Can I return goods, i.e. revoke the purchase?

   Yes, a return is possible with us within a period of 14 days after receipt of the goods.

2. How do I revoke the purchase?

   Simply send the goods back to us insured (so that the package can be tracked in case of loss) and you will receive your money back after a short processing time. IMPORTANT: In case of uninsured shipping, we assume no liability in the event of loss.

3. How will I get my money back?

   We generally refund the money in the same way you paid (if you paid by bank transfer, you will also receive the money back that way). We never send cashier's checks and currently no vouchers either.

4. What must I include with the package, apart from the goods?

   Please include the completed return slip with the package. This allows us to process your return as quickly as possible. If the slip is accidentally not included, simply provide your customer number, order ID, and bank details on a piece of paper. (It is sufficient to simply note 'Return', as you are not legally required to provide reasons for your revocation request. We also appreciate any feedback that helps us improve our products.)

5. How do I send the goods back?

   Please note that you can use the return slip for returns within Germany. The return slip is included in the package and is also sent to you by email as soon as the shipment is booked. You can print it and stick it on your return. Please notify us if you have not received this email; we will then send you the return slip afterwards.

   You will receive the outbound shipping costs back if the entire shopping cart was returned.

   Please refrain from sending packages with postage due, as they will not be accepted. Worn goods, defective goods whose defects were not reported to us immediately, or goods returned to us after the 14-day return period has expired will be sent back to the sender. The shipping costs must be paid to us in advance by the sender of such goods.

6. What money will be refunded to me?

   Generally, we always refund the actual purchase price of the goods. In cases caused by our fault (e.g. incorrect delivery, delivery of defective goods, etc.), we also refund the shipping costs incurred. Within the EU, we refund the outbound shipping costs. For an item value under €40, the customer must bear all shipping costs themselves. As a note, the amount of €40 refers to the individual item being returned, not the total value of the return. In this case, if you use our free return label, we will deduct €5 from your credit.

Sample withdrawal form can be downloaded here download here.