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Returns, Exchange and Cancellation/Withdrawal

Here you can print your return label and read all the important steps you should follow when returning a package.

Return Services from German Wear

For returns from Germany:

For a return within Germany, you can use the return label included in the package (please observe the conditions in the cancellation policy). If you no longer have the label, you can print it using the following link: Return service link from German Wear only for customers in Germany

For returns from abroad:

If you want to send us a return from abroad, please do not send it directly to Germany, but use our service partners in your country. For a return from abroad, you can print using the following link: Return service link from German Wear only for customers abroad


Please fill out the online form and print the return label. Your order ID is given on the return form. Please also include the completed return form in the package.

Exchange (Product for Product)

  1. Can I exchange? (e.g., Wrong size ordered, ordered model not liked)

    2. We offer this service only for merchandise value of €40 or more. Please indicate this on the return slip. Alternatively, send the item back to us and we will refund your money. You can then simply place a new order. For merchandise value under €40, please send the item back to us and we will refund your money. You can then simply place a new order.

  2. What do I do if I received defective goods?

    3. Information about defective goods: If the goods you received are defective, inform us immediately upon receipt in writing by email or WhatsApp message. It is important that the goods have not been worn by you (except for a brief fitting) and that you state ALL defects in your written complaint. Then return the goods as per a return (see point below) and again state the description of the defect on the return slip. You will then automatically receive a credit and can place a new order in the shop.

    If you wish, we will also send you replacement goods, provided they are in stock. Please note, however, that we cannot consider any model or size changes in this case. In this case, you will receive the same model and same size as originally ordered.

    Important: It is essential that you state all defects. If we notice further defects during the return of the goods that you have not mentioned, we cannot provide a replacement, as in case of doubt it must be assumed that the defects occurred at your end. Therefore, please take the defect report very seriously.

Cancellation/Return (Goods for Money)

  1. Can I return goods, i.e. cancel the purchase?

    2. Yes, a return is possible within 14 days of receiving the goods.

  2. How do I cancel the purchase?

    3. Simply send the goods back to us insured (so the package can be tracked in case of loss) and you will receive your money back after a short processing time. IMPORTANT: For uninsured shipping, we assume no liability in case of loss.

  3. How will I receive my money back?

    4. We generally refund the money in the same way you paid (if you paid by bank transfer, you will receive the money back that way). We never send checks and currently no vouchers either.

  4. What must I enclose with the package besides the goods?

    5. Please enclose the completed return slip with the package. This way we can process your return most quickly. If the slip is accidentally not included, simply provide us on a note with your customer number, your order ID, and your bank details. (It is sufficient if you just note 'Return', as legally you do not have to provide reasons for your cancellation request. We also appreciate any feedback that helps us improve our products.)

  5. How do I return the goods now?

    6. Please note that for returns within Germany, you can use the return slip. The return slip is included in the package and will also be sent to you by email once the outgoing goods have been booked. You can print it out and stick it on your return. Please notify us if you have not received this email, we will then send you the return slip subsequently.

    You will receive the shipping costs back if the entire shopping cart was returned.

    Please refrain from sending packages with insufficient postage, as they will not be accepted. Goods that have been worn, defective goods whose defects were not promptly reported to us, or goods returned to us after the 14-day return period will be sent back to the sender. The shipping costs for such return must be transferred to us in advance by the sender of these goods.

  6. Which money will be refunded to me?

    7. Generally, we always refund you the actual purchase price of the goods. In cases caused by our fault (such as incorrect delivery, delivery of defective goods, etc.), we also refund the shipping costs incurred. Within the EU, we refund the shipping costs. For an item value under €40, the customer must bear all shipping costs themselves. As a note, the amount of €40 refers to the individual item being returned and not to the total value of the return. In this case, if you use our free return label, we will deduct €5 from your credit.

Sample cancellation form can be downloaded here.

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