Frequently Asked Questions - German Wear Shop FAQs

Yes, pickup is possible Monday to Thursday from 9:00 a.m. to 4:00 p.m. and Fridays from 9:00 a.m. to 1:00 p.m.
Our pickup address is: German Wear GmbH, Ikarusallee 13, 30179 Hannover

Yes, a selection order (i.e., goods in different sizes for one person, to then keep only one item and return the rest) is possible.

Currently you can:

• Order directly via our homepage.
• By phone – you must be a registered customer.
• or you download an order form from German Wear GmbH, print and fill it out and send it to us as an email attachment.
• You can also order by email, but then we need your complete address (and a different delivery address, if desired), details of the desired goods including model number(s) and size(s), the desired shipping method (DHL or DHL-Express) and your email address.

Generally, traditional attire fits somewhat tighter than normal clothing. Therefore, we generally ask you to first measure well-fitting normal clothing of yours and then compare it with the corresponding size chart.

You can find the German Wear ready-to-wear sizes in our shop (Search Google for "German Wear sizes") and compare them with your own measurements. For shoes and socks, the standard German sizes apply.

Despite careful preparation, it can happen that a promotional item sells out faster than anticipated. Therefore, we do not give a delivery guarantee. The following applies: Only while stocks last.

If you have questions regarding the availability of a specific item, feel free to inquire with us. Please use our contact form for this.

You can order from us directly via our homepage, by email, by post or by fax.
In all cases, you will then receive a notification email with an individual order number, which you must then specify when making the payment so that we can allocate the payment to your purchase.

Upon receipt of payment, the goods will be shipped to you.
Please note that we are currently unable to process verbal orders over the phone.

Basically, we strive to always keep the stock up to date so that purchased goods are immediately available for delivery. Should this not be the case for once, you will be informed and we will offer you alternative goods if applicable.

Upon receipt of payment, we immediately release the goods for shipping. For instant payments made by you in the afternoon, this will be on the following working day. Generally, DHL delivers very quickly, 96% of the time on the next working day, otherwise on the following working day (often on Saturdays as well).

We also offer express delivery, within 24 hours after shipping (Guaranteed delivery on the next day). This is only possible within Germany. Please note, however, that this is only possible from Monday to Thursday. The goods must be ordered and paid for by Thursday at 12 noon at the latest. Goods that are to be sent on Friday via the 24-hour service will only reach you on Monday. A planned Saturday delivery is not possible. International express deliveries must be agreed with us in advance.

You can download the return form from the German Wear GmbH website and print it out for yourself.

In a normal return case, it takes about 5-10 working days until you receive a refund, as many departments are involved. We therefore ask for your understanding.

Please fill out the complaint form, which is included in the package, and place it back in the package. Once the return has been recorded in the system, you will receive a confirmation by email. The refund will then be initiated. You will also receive a confirmation of this by email.
Please note that for a return within Germany, you can use the return label free of charge, which is also included in the package. If you need this, simply contact us at Tel. no.: 0049 (0) 511 67 69 500 or by email. Please note that we only refund our customers the full outward shipping costs if the entire shopping cart has been returned. Normally, the return shipping costs must now be borne by the buyer themselves. Within the EU, the return label is not valid. The customer must bear the return shipping costs themselves and will receive a refund of the original shipping costs if the entire shopping cart has been returned.
Please refrain from sending parcels postage unpaid, as otherwise we will have to charge you the resulting costs.

We offer this service only for goods value from €40. Please note this on the return slip. Alternatively, send the goods back to us and we will refund your money. You can then simply reorder. For goods value under €40, please send the goods back to us and we will refund your money. You can then simply reorder.

Info on faulty goods:
If the goods you have received are defective, inform us immediately in writing by email or fax upon receipt. It is important that the goods have not been worn by you (except for a quick try-on) and that you specify ALL defects in your written complaint. Then return the goods as you would for a return (see point below) and again state the description of the defect on the return slip. You will then automatically receive a credit note and can reorder in the shop. If you wish, we will also send you replacement goods, provided they are in stock. Please note, however, that we generally cannot accommodate model or size changes here. In this case, you will receive the same model and the same size as originally ordered.
Important: It is essential that you list all defects. If we notice further defects during the return of the goods that you did not mention, we cannot provide a replacement, as in case of doubt it must be assumed that the defects occurred while the goods were with you. Therefore, please take the defect notice very seriously.

Normally, the goods are reserved for you after the order is received (Exception: the goods might have been sold elsewhere during your ordering process and only a few copies of the item were available that day) and can be shipped quickly. Therefore, send us a copy of your transfer receipt by email or fax, and we will ship the goods as soon as possible.

Yes, this is possible. Simply tick 'The delivery address differs from the invoice address' when specifying the address during the order. Then simply select the "Packstation" option as the delivery address in the ordering process and provide your individual PostIdent number and the Packstation number. Delivery to a Packstation is only possible within Germany. Please note that delivery specifically to a Packstation is only possible if you have already registered with DHL for this.

We ship within Germany and nearby countries preferably with DHL. Shipments outside the EU as well as other countries within the EU are also delivered by DHL.

We generally refund the money in the same way you paid (if you paid by bank transfer, you will get the money back that way as well). Please note that a refund can take up to 14 days (at least 14 days during the Oktoberfest season). We never send cheques and currently no vouchers either.

Yes, a revocation is possible with us within one month after receiving the goods.

Please enclose the completed return slip with the package. This way we can process your return most quickly. If the slip is accidentally missing, simply write your name, your customer number, your order ID, your bank details and the reason for return on a piece of paper. (We also appreciate any feedback that helps us improve our products.)

Generally, we always refund the actual purchase price of the goods. In cases caused by our fault (such as incorrect delivery, delivery of defective goods, etc.), we will also reimburse you for the shipping costs incurred. Within the EU, we refund the outward shipping costs if the entire shopping cart is returned. The customer must bear the return costs.

Please note that you can use the return slip within Germany. The return slip is included in the package and will also be sent to you by email as soon as the outgoing goods have been booked. You can print this out and stick it on your return shipment. Please notify us if you have not received this email, and we will send you the return slip subsequently. Please note that when using the return label, €5 will be deducted from your refund, as the return shipping (according to EU law as of 13/06/2014) must be borne by the buyer, except for incorrect deliveries or deliveries of defective goods, etc. You will receive the outward shipping costs back if the entire shopping cart was returned.

You revoke the purchase in writing or by email and simply send the goods back to us insured (so that the package can be tracked in case of loss) and you will receive your money back after a short processing time. IMPORTANT: For uninsured shipping, we do not assume any liability in case of loss.

How can I pay?

• Purchase on Account Only possible with a positive credit check or credit history.
• Bank Transfer (standard bank transfer or online transfer, processing time 1-5 days depending on the bank).
• Sofort transfer (Transfer via our shop system, like an online transfer, but we receive a secure message from the system that we will receive the money). You do not need a registration like with PayPal or similar systems. The order will be released for shipping immediately after we receive the Sofort transfer confirmation. If you want to know more about the Sofort transfer system, please click here.
• PayPal (Online payment via PayPal account) Processing time: Payment is usually made immediately, sometimes the payment is checked by PayPal, then the process takes a little longer. Please note: If payment via PayPal through our shop system is not possible for any reason, please simply send the money manually to our email address german.wear[at]yahoo.de and state your OrderID so that your payment can be allocated to the purchase.
• Credit Card (Online payment by credit card) Processing time: Payment is made immediately, goods are shipped right away.